This position is for a highly responsible professional who provides education, case management, care coordination and enhanced services to pregnant women and children to age three.
SUPERVISORY ACCOUNTABILITY: None
NATURE AND SCOPE:
This position interacts with patients and families, Healthy Start staff, nursing staff, and community healthcare resources. The position is responsible for home visitation, office, and hospital based services.
Supports the mission, vision and values of the hospital.
Responsible for working in a safe and protective manner at all times, keeping in mind that safety and environmental hazards are the responsibility of all employees for themselves, other staff members and patients.
Create and maintain a positive image of the Indian River County Healthy Start coalition, Cleveland Clinic Indian River Hospital, and the Healthy Start programs.
Provide case management and ongoing care coordination according to the risk appropriate criteria for all Healthy Start participants in accordance with the “Healthy Start Standards and Guidelines” and local Indian River County Healthy Start coalition criteria per the community needs assessment.
Care coordination services should also include:
• providing education and support
• support the high-risk postpartum client focusing on pre-conception health chronic medical conditions
• family planning
• nutrition, and medical provider follow-up
• instruction on filing grievances
• assisting with referrals to community resources
• explaining coalition program services
Facilitating and coordinating with all Healthy Start coalition programs, WIC, and other community referrals.
Complete Individualized Plans of Care (IPC) for Healthy Start participants as specified in the “Healthy Start Standards and Guidelines” and utilizing FSU curriculum “Partners for Healthy Babies.”
Maintain and submit all required family and program documentation in a timely manner according to guidelines.
Develop family support planning for all participants in need of high-risk ongoing care coordination based on the criteria of the leveling system in accordance with the “Healthy Start Standards and Guidelines.” Update family.
Support plan as per standards and guidelines.
Accurate data entry of information into the Learning Management System and/or Well Family System.
Secure and protect confidentiality and client information.
Prepare and maintain various reports and documents using computer applications when applicable with attention to detail.
Participate in required program trainings provided by the Indian River County Healthy Start coalition, as well as staff meetings.
Perform other duties as assigned.
Knowledge of purpose and services of all Healthy Start coalition programs.
Thorough understanding of the principals of “Healthy Start Standards and Guidelines.”
Knowledge of federal and state laws, rules and regulations related to Healthy Start, MomCare and other program related legislation.
Ability to communicate effectively.
Knowledge of community, social, and healthcare resources and Medicaid.
Ability to plan, organize and coordinate work activities.
Discretion and judgment required in order to handle sensitive and confidential situations.
Interpersonal skills requiring courtesy, tact, confidentiality, and empathy at all times in order to communicate effectively and convey information to callers, visitors and coworkers.
Knowledge of and experience with computer hardware/software including, Microsoft Office software and Internet.
Bilingual in English and Spanish preferred.
Strong communication and interpersonal skills (e.g., nonjudgmental, objective, reflective, empathetic, patient, tactful).
Ability to establish rapport with families and empower them by building on their strengths.
Strong organizational and record keeping skills.
Ability to work independently and be self-motivated (often in the field).
Meets all competencies for care coordination providers as identified in the “Healthy Start Standards and Guidelines – Chapter 4.”
Graduation from an accredited college or university with a Bachelor’s Degree in health planning, public health, health education, social services, or related field, and/or two years of relevant work experience.
Two (2) years of relevant experience.
Computer skills including web browsing, e-mail, internet, and word-processing.
CCIRH IS A DRUG AND NICOTINE FREE WORKPLACE
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities