Maternity Navigator


  • REQ #: IR5943



Job Title: Lead Connections Specialist

Connections Specialist


Coordinated intake provides a single point of entry for access and referral of families to needed services. The Lead Connections Specialist manages and provides a warm and welcome entrance for pregnant mothers and families who come to us through the PEPW, (presumptive eligibility for pregnant women), community referrals or prenatal and infant risk screening. CI&R Coordinator connects clients to services as part of Healthy Start to support expectant parents and families of young children.

The CI&R Coordinator will conduct a brief screen to identify needs and strengths as well as the information necessary for referral. The Coordinator will serve a critical role in connecting with high risk families of pregnant women and children 0-3 to home visiting services.

Knowledge, Skills and Abilities:

· Likability and warmth

· Organization

· Ability to connect with those in need

· Knowledge of maternal and child health system in Indian River County

· Knowledge of child development and maternal health

· Knowledge of eligibility criteria for home visiting programs in Indian River County

· Experience with Healthy Families or Healthy Start Intake and assessments

· Knowledge of community resources and eligibility requirements

· Ability to connect with and interact effectively with culturally diverse families

· Ability to work with families in a non-judgmental and respectful manner

· Ability to communicate effectively with multiple community partners and medical providers

· Ability to use good judgment and make independent decisions with clear and professional boundaries

· Ability to effectively organize and prioritize work activities and complete tasks in a timely manner

Duties and Responsibilities

· Accurately conduct the intake process with families for initial identification of service referral

· Refer families to the appropriate home visiting service provider

· Follow up to ensure referral is received by service provider and services are provided to families

· Provide immediate referral to community resources for families with emergent needs

· Refer families to other community and parenting services as indicated

· Maintain regular contact with home visiting programs

· Maintain participant records in the Well Family System in accordance with program and funding source requirements

· Connect with other service providers to ensure correct documentation

· Participate in continuous quality improvement activities

· Maintain confidentiality of children, families and other records and information

· Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary

· Track outcomes and work with senior staff on QA/QI

· Other duties as assigned

Education and Experience

Advanced degree preferred plus experience in the maternal health field, however a candidate with enhanced knowledge and experience will be considered


The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities

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